WeSync 1.55 FAQs

For answers to other questions and additional information, please refer to the online WeSync FAQs and the following documents:

• WeSync Quick Start Guide
• WeSync User Guide
• WeSync Release Notes

For further assistance, email support@wesync.com.

---

1. What specific problems does WeSync 1.55 fix?

WeSync HotSync Conduits Not Installing Properly Problem Problem The call that the WeSync Installer makes to close the HotSync Manager at the beginning of the installation process would sometimes not completely shut down all the HotSync Manager “threads” on some computers, resulting in the WeSync HotSync conduits not getting installed successfully. Solution The WeSync Installer ‘s call to exit the HotSync Manager was modified to ensure that all HotSync Manager “threads” get shut down. The initial WeSync Installer information screen was also updated to inform Windows NT, 2000, & XP users that they must be logged in with full Admin Rights. Affected Computers Windows NT, 2000, and XP when the user is not logged in with full Admin Rights prior to running the WeSync Installer Some (but not all) computers that have a utility, such as Chapura’s PocketMirror or Pumatech’s Intellisync, installed to sync their handheld to a 3rd party PIM (Personal Information Manager) such as Microsoft Outlook, Lotus Notes, ACT!, etc.

HotSync Problems for Devices Running Palm OS 3.5 or Higher Problem Some WeSync 1.5x users with devices running Palm OS 3.5 or higher may experience HotSync related connection, data not syncing, or “hanging” errors. This could happen with either the WeSync Calendars or the WeSync Contacts HotSync conduit. Solution The wsCalendars and wsContacts handheld applications and the WeSync Desktop HotSync conduits were updated to properly accommodate how devices running Palm OS 3.5 & above synchronize data. Affected Devices In addition to the following devices that currently ship with Palm OS 3.5 or above installed, other handhelds that have had their Palm OS version upgraded to 3.5 or above may also be affected. · Palm IIIc, Vx, VIIx, m100, m500, & i705 series · Handspring Visor Platinum, Prism, Edge, Neo & Pro and the Treo series · HandEra 330 & TRGPro· IBM WorkPad series· Kyocera QCP-6035 Smartphone · Samsung SPH-I300 PDA phone· Sony CLIE series

Wireless Refresh Problems with Private Events Problem In certain circumstances, when an event's Privacy status was changed and a device was wirelessly refreshed, the event change would not always be synced and, depending on the particular circumstances, the event would be deleted. Solution The wsCalendars and wsContacts applications were modified to fix this problem. A corresponding fix was also applied to the WeSync Refresh Server. Affected Users WeSync Refresh users with wireless enabled devices.

Wireless Refresh Problems When Doing a Partially Throttled Sync of Shared Contacts Problem In certain circumstances, when a Wireless Refresh of shared Contact Categories was done with partial throttling turned on, the shared contact data would become corrupted or deleted. Solution The WeSync Refresh Server was updated to fix the problem. Affected Users WeSync Refresh users with wireless enabled devices.

Alarms Not Working on Devices Running Palm OS 4.0 & Higher Problem Calendar Alarms do not sound or vibrate on devices running Palm OS 4.0 or higher. Solution The Alarm behavior in the wsCalendars handheld application was updated as follows. Date Book Calendar - The standard Date Book Reminder will appear on the handheld - The alarm will sound - The LED light will blink - The device will vibrate Additional WeSync only Calendars - The alarm will sound - The LED light will NOT blink - The device will NOT vibrate Affected Devices In addition to the following devices that currently ship with Palm OS 4.0 or above installed, other handhelds that have had their Palm OS version upgraded to 4.0 or above are also affected. · Palm m100, m500, & i705 series · IBM WorkPad series · Sony CLIE series

A WeSync Contacts Incompatibility with the Samsung SPH-I300 PDA Phone Problem The wsContacts handheld application was not compatible with some changes to the Palm OS that Samsung implemented for the SPH-I300 PDA Phone and would issue a “Fatal exception” error when launched. Solution The wsContacts application was modified to accommodate the changes Samsung made to the Palm OS that ships with the SPH-I300.

Palm Passwords Not Recognized by the WeSync Desktop Viewer Problem Some passwords entered on the handheld and utilized successfully by the Palm Desktop application were not being recognized by the WeSync Desktop Viewer. Solution The WeSync Desktop Viewer password recognition routines were modified to accommodate all types of possible password character strings.

Back to top

2. Do I need a previous version of WeSync before installing WeSync 1.55?

No - the WeSync 1.55 Installer includes the complete WeSync product and does not require and the previous version of WeSync to be pre-installed.

Back to top

3. Can I install WeSync 1.55 without having to uninstall my existing WeSync files?

Yes, all you have to do to update your current version of WeSync is to run the WeSync 1.55 Installer - no uninstalling or other special preparation is required.

However, it’s always a good idea to make a back up copy of your desktop PIM (Personal Information Manager) data before proceeding. Please see your Palm Desktop or 3rd party PIM application (such as Microsoft Outlook, Lotus Notes, ACT!, etc.) documentation for directions on how to back up that application’s data.

Back to top

4. Can I still share with WeSync users who haven’t updated yet?

Yes, calendars & contacts shared through WeSync 1.55 are fully compatible for users of previous versions of WeSync. However, we do recommend that all uses install WeSync 1.55 update at their earliest convenience.

Back to top

5. Do I really need to install the WeSync 1.55 update?

If you have a handheld running Palm OS 3.5 or above, you should indeed install the 1.55 update, even if you aren’t experiencing any problems.

If your device has an earlier version of Palm OS, we still recommend that take a few moments to install WeSync 1.55 to avoid a possible future encounter with one of the problems this update fixes.

Back to top

6. Why are the WeSync Desktop Viewer & WeSync Desktop tray app versions still 1.5?

The WeSync 1.55 Installer only updates the specific WeSync components that were changed, which in this release are the WeSync HotSync conduits and both WeSync handheld applications . The WeSync Desktop Viewer and WeSync Desktop 'tray' application are the 2 components that have not changed, and are therefore still the 1.5 versions.

Back to top

7. What's the difference between a Patch, an Update, and an Upgrade anyway?

Patch
A Patch is generally used for delivering bug fixes by adding or modifying a small number of files to an existing installation.

Update
An Update is a 'minor' release, intended primarily to deliver bug fixes and incremental new features or product enhancements. Updates usually consist of a full installation.

Upgrade
An Upgrade is a 'major' release, requiring a full installation that provides significant new features and enhancements, as well as bug fixes. Depending on the quantity and extent of the new functionality and improvements, an Upgrade may be designated as a 'dot release' - such as going from 2.0 to 2.1 - or it may be a big enough deal to deserve its own number level, say from 2.3 to 3.0.

Back to top